I can't even put into words exactly how unhappy I am with this place. But Im going to do my best. I needed an ALTERNATOR replaced and out the door cost me $875.00!!!!!!!!!!!!!!!!!!!!!! Everyone that I talked to said I COMPLETELY GOT RIPPED OFF!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! THEN!!!!!!!!!!!! After I walked in crying to get my car I drove off and it was running worse than it was before I took it there!!!!!!!!!! Come to find out they left pieces off my engine and I found them in my back seat 2 days later!!!!!!!!!!!!! So I went to Auto Zone and begged them to please put it back on. Then they said part of it was BROKEN!!!! Then they said that a part of my engine was NOT CONNECTED!!!!!!! They were kind enough to fix it. I drove off from there and my car ran GREAT! I will NEVER EVER go back to this place!!!!!!!!!! HIGHLY Do NOT 🚫 recommend this place. I mean first OVER CHARGE me then not even FINISH the job by putting my car back together!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! !!!!!!!!!!!!!!!!!!!!!!!!!!!!
Hello Valerie, I appreciate you taking the time to complete a review for our shop. Your invoice reflected your repair, the diagnostic, and the Tow Truck bill as that is how we received your vehicle (via tow truck) as it couldn’t start. We were able to boost the vehicle to get it started, however it didn’t run well as there were many misfire codes present along with other trouble codes. As we communicated to you, we needed to address the charging system / no start issue first, before we could explore the misfire/trouble codes, which you agreed to and gave us permission to proceed with the first diagnostic. Upon completing the charging system diagnostic, we found that your Alternator was defective. We sourced a replacement after speaking with you and installed it. At that point, we recommended moving forward with the engine diagnostic to explore the misfire/trouble codes, however you declined. We explained that your vehicle will not run correctly, however the starting issue created by the defective alternator was now solved. Regarding the part that was left off, that was the Plastic Engine Cover and it came to us in a broken state. Thank you again Valerie, I hope you have a great day. Andy, Arndt Automotive “Family owned and Operated since 1989”
- Arndt Automotive